MEET YOUR TECHNICIAN
Meet the Person Behind OnSiteTech.
When you book on-site computer help, you should know more than the company name.
You should know who’s coming to your home or business—and what to expect when they arrive.
OnSiteTech is built around direct, one-to-one technical help.
The person working on your problem is focused on understanding what’s happening, explaining what we find and helping you decide what makes sense next.
- Microsoft Certified
- 10+ Years of Experience
- Price approved before we start
- 30-day warranty
YOUR ONSITETECH TECHNICIAN
- Microsoft Certified
- 10+ Years of Relevant Technology Experience
- Computer & IT Support
Direct help from the person working on your problem.
Direct Help From the Person Working on Your Problem.
You shouldn’t have to translate your problem into technical language before someone can help.
Show us what’s happening.
The problem gets checked.
You get an explanation of what was found.
And if additional work is needed, you understand the next step before approved additional work proceeds.
Less passing around. More direct help.
You Don’t Have to Speak “Tech.”
You don’t need to know whether the problem is hardware or software.
You don’t need to know the name of the component.
And you don’t need to diagnose the problem before the visit.
You can say:
“My laptop won’t turn on.”
“It only works when it’s plugged in.”
“Everything suddenly got really slow.”
“My Wi-Fi keeps dropping.”
“My printer stopped connecting.”
Or simply: “I don’t know what’s wrong.”
That’s enough.
Your job is to show us what’s happening. The technical investigation is our job.
Why I Work This Way
Technology support becomes frustrating when the customer is expected to understand the problem before getting help.
A symptom can have more than one possible cause. Replacing something based only on a symptom can mean spending money before the actual problem is understood.
That’s why the approach is simple:
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Listen First
Start with what you’ve noticed.
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Check the Problem
Look at what’s actually happening before jumping to a conclusion.
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Explain It Clearly
Turn technical information into something understandable.
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Discuss the Options
Explain the appropriate next step and any applicable additional cost.
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Then You Decide
No approved additional work should be a surprise.
Check First. Recommend Second.
A laptop that won’t charge doesn’t automatically need a battery.
A computer that runs slowly doesn’t automatically need replacing.
Wi-Fi that keeps disconnecting doesn’t automatically mean you need a new router.
A black screen doesn’t automatically tell you which component has failed.
The symptom is where the investigation starts—not where it ends.
The goal is to understand what’s actually happening before recommending what to do about it.
What It’s Like to Have OnSiteTech in Your Home or Business
Inviting a technician into your home is different from dropping a device at a repair counter. The same is true for a business.
It’s your space.
You should expect the technician to listen to what you’ve noticed, ask relevant questions, check the issue before recommending a repair, explain findings in understandable language, discuss applicable additional costs before approved additional work, and give you the opportunity to ask questions.
You should understand what’s being done and why.
Questions Are Welcome.
You should leave the visit understanding your computer better—not feeling more confused.
“What caused this?”
We’ll explain what the checks indicate.
“Does this part actually need replacing?”
We’ll explain why a replacement is—or isn’t—being recommended.
“Is it worth repairing?”
We can explain the technical situation and available options so you can make that decision.
“Could this happen again?”
Where possible, we’ll explain relevant steps that may help reduce the chance of the same problem happening again.
“What would you do next?”
We can explain the available technical options and their practical differences.
Microsoft Certified
Technical knowledge matters when someone is working on the computers and technology you depend on.
Your OnSiteTech technician is Microsoft Certified and brings 10+ years of relevant technology experience to the work.
But certification isn’t supposed to make the conversation more technical. It should help make the answer clearer.
Knowing how technology works is only part of good technical support. Being able to explain it matters too.
Experience With Real Technology Problems
OnSiteTech provides support across areas including Computers & Laptops, Mac & MacBook, Windows, Wi-Fi & Networks, Printers, Virus & Malware Problems, Data & Storage Problems, Hardware Upgrades, Business IT and Smart Home Setup.
You don’t have to decide which technical category your problem belongs to.
Before Your Visit
You don’t need to do a technical diagnosis or run a list of tests before the technician arrives.
If possible, it helps to know:
- Which device is having the problem
- What you noticed
- When you first noticed it
- Whether anything changed before the problem started
If there’s an error message on the screen, keep it available or take a photo.
That’s enough to start.
When the Technician Arrives
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Show Us What’s Happening
Explain it however you can. Technical terminology isn’t required.
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We Check
The technician starts investigating the problem.
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We Explain
You get a straightforward explanation of what the checks indicate.
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We Discuss the Next Step
If additional work, parts or equipment may be required, the applicable next step and cost are explained.
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You Approve
Approved additional work proceeds after you understand what’s being proposed.
No Surprise Additional Work
Explain first. Approve second. Work third.
- $99/hour on-site labour
- First hour billed in full
- Then 30-minute increments
- 30-day warranty on labour performed within applicable terms
- No fix → no repair labour charge; applicable visit/travel charges still follow current pricing policy.
The Person Matters.
Technical skills matter. Certification matters. Experience matters.
But when someone is coming into your home or business, the experience should be about more than credentials.
It should be about being able to show someone a problem—even when you don’t understand it—and get a clear explanation of what happens next.
That’s the standard behind OnSiteTech.
Something’s Wrong? Show Us.
You don’t need the diagnosis.
You don’t need the repair name.
You don’t need to know which part failed.
Just tell us what’s happening.
We’ll start there.
- Microsoft Certified
- 10+ Years of Experience
- Price approved before we start
- 30-day warranty