Privacy Policy

Overview

OnSiteTech respects your privacy. This policy explains the kinds of personal information we may collect when you use our website, request computer or IT help, contact us, or communicate with us about a service request. It also explains how that information may be used, protected and shared.

Information You Give Us

When you contact OnSiteTech or request service, you may provide information such as your name, phone number, email address if requested, service address, city, home/business visit type, preferred visit time, the type of device or service involved, and a description of the problem. If a secure photo-upload feature is implemented, you may also choose to provide a photo related to the problem.

Website & Technical Information

The website may receive basic technical information needed to operate, secure and troubleshoot the site, such as IP address, browser/device information and server request logs, depending on the hosting and security configuration. Any analytics or advertising technology must be added to this policy and the Cookies Policy before it is enabled.

Consent & Choices

We collect, use and disclose personal information only for identified and reasonable purposes and obtain consent where required. Optional marketing or SMS consent must be separate from the basic information needed to respond to or provide a requested service.

When Information May Be Shared

OnSiteTech may use service providers that help operate the website, forms, hosting, communications, scheduling, storage or security. They should receive only the information reasonably needed to perform their role and should be required to protect it. OnSiteTech may also disclose information where required or permitted by law.

How Long Information Is Kept

Personal information should be kept only as long as reasonably needed for the purpose it was collected, for service records, legal/accounting obligations, dispute handling or security needs, and then securely deleted or anonymized when no longer required.

How We Protect Information

OnSiteTech should use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No website, network or storage system can be guaranteed completely secure, but access should be limited to people or service providers who need the information for an authorized purpose.

Access & Correction

You may contact OnSiteTech to ask about personal information held about you, request access where applicable, or ask for inaccurate information to be corrected. Some information may be withheld where permitted or required by law.

Cookies & Similar Technologies

The website may use essential browser storage or similar technology to remember information such as selected city, service or booking state during the customer journey. Optional analytics, advertising or marketing technologies must not be enabled unless the Cookies Policy and consent controls are updated to match the actual implementation.

Children’s Privacy

OnSiteTech’s services are not designed to collect personal information from children for marketing purposes. If information about a minor is needed in connection with a service request, it should be provided by an appropriate parent, guardian or responsible adult where required.

Changes to This Policy

This policy may be updated when website features, service providers, business practices or legal requirements change. The current version should always show its effective or last-updated date.

Privacy Questions

For privacy questions, access or correction requests, call OnSiteTech at 403-870-7772 or use the website contact form.